FAQ Common Questions About Physical Therapy Services

No, you do not need a referral to start physical therapy in Texas, as it is a direct access state. However, you will need a referral prior to your 5th appointment. If your insurance requires a referral or pre-authorization for care, please contact us at 817-381-5177.

Women AND men over the age of 18

Yes, we accept most major insurances, including Medicare. Accepted Insurance: Aetna Health Insurance, Blue Cross Blue Shield Plans, Cigna, American Specialty Health, Medicare, Medicare Advantage Plans, MultiPlan Insurance, Scott and White Health Plan*, Tricare East, United Healthcare Insurance, UMR Health Insurance, WellMed Networks, Superior Health Plans, Wellcare, Wellpoint Medicaid, and more. Please call us to confirm your coverage. Filing insurance claims is a courtesy we extend to our patients, but all charges are your responsibility from the date services are rendered. Your insurance is a contract between you, your employer, and the insurance company. We are not a party to that contract. Before your visit, it is your responsibility to contact your insurance company to verify that we are participants in your particular plan and that the services you intend to receive are covered. If prior authorization/referral is required by your insurance carrier, it is your responsibility to obtain this from your primary care physician. Failure to do so may result in denial of your claims and you will be held responsible for all non-covered charges. If we are "out of network" with your insurance, you may be able to file a claim with your insurance company for “out of network” reimbursement. Please call 817-381-5177 to learn more about this option. We collect payment, co-insurance, deductible, and copays at the time of service in the form of credit card, flexible savings accounts, or health savings accounts. The direct pay model eliminates this confusion and allows for clarity in decision-making on the part of the patient and their provider. *For specific plans, please call 817-381-5177 to confirm.

Submitting a claim to your insurance company if you are out of network is easier than you might think! If you are interested in knowing your level of “out of network” reimbursement, please call your insurance provider and ask about their coverage for “out of network physical therapy.” This is solely the responsibility of the patient. Upon request, we can provide a superbill or itemized bill with all the necessary information to submit it to your insurance. It is the patient's responsibility to submit the claim. Updated to ensure clarity and accuracy.

At your first visit, you can expect a one-on-one evaluation where we will discuss your history, concerns, and symptoms. Your provider will then conduct an initial assessment, which typically includes evaluating your posture, pelvic alignment, external pelvic girdle, and hip muscles. An internal pelvic floor muscle assessment may also be performed to assess the strength, tone, and function of your pelvic floor muscles. This may include an internal vaginal and/or rectal muscle assessment, which will only be performed with your written and verbal permission if you are comfortable. Please note that internal pelvic assessments are NOT performed virtually. Updated to ensure clarity and accuracy.

Whatever you are comfortable in. Your comfort is our focus !

Yes! There are no contraindications to internal pelvic treatment while you are having your period. However, if this is something you are not comfortable with, we can absolutely reschedule your appointment to a more appropriate time.

Yes, usually. It is important to ask your medical provider about participation before scheduling an appointment.

We like to see patients for their first postpartum session between 4-6 weeks after birth. You are welcome to bring your baby to the session. If you would like additional support prior to the 4 week mark, we do offer convenient online sessions as well.

No. We do not specialize in wound care.

Our cancellation/no-show policy is as follows: A $75 cancellation fee will apply to appointments canceled with less than 48 business hours' notice, and a $120 fee will apply if a patient does not show up for an appointment. After the second late cancellation or no-show, the full rate for the appointment will be charged. Updated to ensure clarity and accuracy.