FAQ

Frequently Asked Questions

Do I need referral?


No. North Carolina is a direct access state for physical therapy services.




Who do you treat ?


Women AND men over the age of 18




Do you accept insurance?


We are “out of network” with all insurances, including Medicare and Medicaid. You may be able to file this with your insurance company “out of network” reimbursement.” ​Being out-of-network with insurance companies allows us to keep YOU, the patient, as the focus of YOUR care. We will work together as a team to in order to best achieve YOUR treatment goals. It allows us to offer extra personalized care like extended evaluation and treatment sessions, as well as in-home visits. We collect payment at the time of service in the form of cash, credit card, check, flexible savings accounts or health savings accounts. The direct pay model eliminates this confusion and allows for clarity in decision making on the part of the patient and their provider.




How do I submit a claim to my insurance company?


The process is easier than you might think!!! If you are interested in knowing your level of “out of network” reimbursement, please call your insurance provider and ask about their coverage for “out of network physical therapy”. This is solely the responsibility of the patient. Upon request, we can provide a superbill or itemized bill with all the necessary information to submit it to your insurance. This is the sole responsibility of the patient to do so.




What can I expect at my first visit?


A one-on-one evaluation where we will discuss your history, concerns, and symptoms. After your provider will do an initail assessment which typically includes an assessment of posture, pelvic alignment, external pelvic girdle and hip muscles and an internal pelvic floor muscle assessment to assess the muscle strength, tone and function of your pelvic floor muscles. An internal vaginal and/or rectal muscle assessment may be performed with your written and verbal permission if you are comfortable. * internal pelvic assesments are NOT performed vitually




What should I wear?


Whatever you are comfortable in. Your comfort is our focus !




I'm on my period, can I still do physical therapy?


Yes! There are no contraindications to internal pelvic treatment while you are having your period. However, if this is something you are not comfortable with, we can absolutely reschedule your appointment to a more appropriate time.




Is it safe to do physical therapy while I am pregnant?


Yes, usually. It is important to ask your medical provider about participation before scheduling an appointment.




How long should I wait to seen by a pelvic floor therapist after giving birth?


We like to see patients for their first postpartum session between 4-6 weeks after birth. You are welcome to bring your baby to the session. If you would like additional support prior to the 4 week mark, we do offer convenient online sessions as well.




I have lymphedema , but I also have unhealed wounds. Can I still do physical therapy?


No. We do not specialize in wound care.




What is your cancelation policy?


CANCELLATION/NO SHOW POLICY: A $50 cancellation fee will apply to appointments cancelled with less than 48 business hours notice or if patient does not show for appointment. After the second late cancellation or no-show, the full rate for the appointment will be charged.





Begin your journey to excellence today !

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919- 285- 1011

© 2020 Center of Pelvic Excellence Physical Therapy , LLC.